SG Connect - Remove components from network – Safe Mode
Purpose
In some cases, for instance when a cell phone is lost, components cannot be removed via the standard method. In that situation, lights can be reset via the Safe Mode.
How to
The luminaires must be powered ON for more than 15 seconds.
Power OFF mains for more than 10 seconds but less than 15 seconds (disconnect device form mains).
Power ON mains for 2 to 3 seconds (reconnect device to mains).
Repeat above process for 4 more times.
On the 5th cycle, leave the fixtures powered ON at the end. You should see a short dim-down/dim-up signal. Sensors are now in Safe Mode.
Scan with “Device Maintenance” in the “Settings” section of the app to discover the sensors that are now In Safe Mode and Reset them.
Use our Connect counter video to make it easier
Step-by-step guide
Remarks
In case a project is on several phones, a light reset on phone A via Safe mode is not automatically removed from the project on phone B. If that light is recommissioned in the project using phone B, it is needed to reapply the configuration to the light for proper light behavior.